📍 Flat 001, Riddhi Siddhi Complex, Kalher, Thane, MH 421302
📞 Support Line: +91 80974 83400
24/7 Operations Active
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★ Empowering E-Commerce Through Operational Excellence

Excellence in Every Interaction

Customer Support & Retail E-Commerce Operations Specialists

M/S. Excellent Global Services bridges the gap between exceptional retail products and outstanding customer loyalty. Operating 24/7 from our advanced delivery hub in Thane, Maharashtra.

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24/7/365

Global Active Operations

>90%

Target CSAT Benchmark

100%

Retail E-Commerce Focus

M/S. EXCELLENT GLOBAL SERVICES

Your strategic partner in end-to-end retail customer lifecycle management.

  • ✓ Omnichannel Support (Voice, Email, Live Chat)
  • ✓ WISMO & Real-Time Logistics Tracking
  • ✓ Hassle-Free Returns & Reverse Logistics
  • ✓ Strict Financial Trust & Fraud Verification
Location: Kalher, Thane, MH Learn More →
Welcome to Excellent Global Services

Customer support is not just a department; it is the backbone of retail success.

Headquartered in the bustling industrial hub of Thane, Maharashtra, M/S. Excellent Global Services is a premier provider of inbound and outbound customer support solutions tailored specifically for the retail e-commerce sector.

We understand that in the digital age, the interaction a customer has with a support agent can define their loyalty to a brand. Therefore, we have dedicated our operations to bridging the gap between exceptional products and exceptional customer experiences.

"We are more than just a service provider; we are an authentic extension of your brand."

Our facility at Riddhi Siddhi Complex is equipped with modern technology and staffed by a team of dedicated professionals who are passionate about solving problems. From tracking a lost shipment to handling a complex billing dispute, we treat every interaction with the urgency and care it deserves.

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The Excellent Advantage

Why Choose M/S. Excellent Global Services?

In a crowded marketplace of BPO and support providers, we stand out through specialized retail mastery, technological resilience, and relentless commitment to quality.

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E-Commerce Specialization

We do not dabble in everything. We are dedicated experts in Retail E-Commerce. We know the difference between a pre-sale query, a checkout drop-off, and a post-delivery grievance.

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Dynamic Scalability

Whether you are a fast-growing startup processing 10 orders a day or an enterprise processing 10,000 during festive peaks, our workforce and technical infrastructure scale effortlessly with you.

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Cost Efficiency

We deliver tier-one customer experience solutions at highly competitive operational price points, helping you optimize operating expenses and improve your bottom-line profitability.

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24/7 Availability

The internet never sleeps, and neither do customer inquiries. Our continuous rotating shifts guarantee real-time response times across time zones, holidays, and peak seasons.

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Strategic Location Advantage

Based in Thane, Maharashtra, we operate in a stable business environment with robust telecom connectivity and immediate access to multilingual, educated support talent.

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True Partnership Model

We operate with complete transparency, daily reporting, weekly business reviews, and aligned SLAs. As our clients expand, we grow together.

Comprehensive Capabilities

End-to-End E-Commerce Support Services

From the instant an order is placed to post-delivery care, we manage every touchpoint across the entire customer lifecycle.

Fulfillment

Order Management

New order handling, shipment tracking, proactive delay communication, and drastic reduction of WISMO queries.

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Reverse Logistics

Returns & Refunds

Policy validation, courier pickup coordination, refund timeline tracking, and turning returns into brand loyalty.

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Financial Trust

Payment Support

Resolving billing disputes, troubleshooting failed transactions, and proactive fraud checks for secure checkouts.

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Pre-Sale Assistance

Product Inquiries

Acting as virtual sales assistants with detailed specs, fit & sizing recommendations, and stock verification.

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Service Recovery

Complaint Management

De-escalating tense grievances within strict SLAs, performing root-cause analysis, and restoring customer faith.

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Omnichannel

Digital Support

Fast, structured email responses and real-time live chat assistance blending canned efficiency with human empathy.

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Ready to Scale Your E-Commerce Customer Support?

Partner with M/S. Excellent Global Services for reliable 24/7 operations, higher CSAT scores, and smooth logistics coordination.

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